Onsite HOA General Manager (Pointe West)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

The General Manager (GM) serves as the Chief Operating Officer of the Home Owners Association. This position has ultimate responsibility for the day to day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government and industry.

Property Summary

Opened in the Summer of 2006, Point West Resort has quickly become one of Galveston Island's favorite retreats! The 1000 acre property is located on the last 3 1/2 miles of he west end of the island. The community caters to all, from tourist to weekenders to families, Pointe West has become a tradition for many.

Our Beach Club: At the Beach Club you will find our infinity pool, large hot tub, kiddie pool, fitness center, game room, Sippin’ on Sunshine Restaurant & Bar, Sommer’s Giffs, gas grills, cabanas that are available to rent, and a whole lot of fun! This is also where the office is located to purchase and pick up your wristbands for the amenities at Pointe West. Office hours are from 9am – 5pm (with extended hours during the summer).

Our Sunset Pool: Our Sunset Pool is the place to be! With our lazy river and pool, mini shallow area for the little ones, hot tub, fire pit, and grills, this pool is our hidden jewel! Relax and float around the lazy river under the beautiful palms while listening to music and spending time with your loved ones.

Our Beach: Over a mile of vehicle free beach for your enjoyment. Highly maintained during our Sargassum Seaweed season, our beaches are among the cleanest and most inviting on the Texas coast. Bring your beach towels, tents, sunscreen and smiles for a wonderful day on the beach!

The community has about 600 units, varying from cottages, condominiums and custom houses- with space for more to be built. The community has beach access and views of the ocean. Pointe West is a premier community in Galveston, TX.

We are currently seeking a General Manager with outstanding leadership and communication skills, a passion for delivering outstanding guest and member services, strong business acumen, excellent planning, and organizational skills. The General Manager must cultivate and maintain many important relationships for the association including working related governing entities and provide service deliverables while managing effective and fiscally sound operations.

• Conduct daily and frequent site inspections to ensure the highest possible standards of safety, courtesy, cleanliness and efficiency are met
• Maintain a high visible presence within the community and among the team to provide exceptional customer service by promptly addressing all members’ inquires, concerns, and feedback
• Public charisma and ability to develop positive relationships
• Responsible for compliance with all of the community’s policies/procedures as defined by the Board of Directors
• Plans, develops and approves operational policies, procedures, methods and regulations related to general operating procedures
• Directs the work of all department managers
• Primary driver in the development of the annual operating, cash, and capital budgets. Develops periodic checkpoints to assess compliance of the published budget.
• Responsible for the timely preparation of monthly financial reports to the Board of Directors
• Coordinates the development of long-range and annual business plans aligned with association by-laws and policies
• Oversees the impact and effect of association policies/programs/processes. Recommends changes as needed
• Monitors quality of association products and services to ensure maximum member and guest satisfaction
• Secures and protects all the association assets
• Establishes and maintains on-going dialogue with members to elicit input on Association direction and improvements
• Coordinates with Board of Directors on the development and implementation of all strategic plans
  
  

Secondary Duties/Responsibilities

• Plans, develops and approves specific operational programs, procedures, methods, rules and regulations in concert with general policies
• Evaluates committee activities that report to the General Manager
• Ensures compliance with purchasing policies and procedures
• Provide counsel to the Management staff to ensure all employees are properly trained, supervised, scheduled and are knowledgeable of their responsibilities
• Develops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating results
• Supports internal controls
• Other duties as directed