Assistant General Manager

Job Type

Full-time

Description

Keystone Pacific Property Management, LLC is a prestigious Homeowners Association Management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

We have an excellent opportunity for an Assistant General Manager to join our amazing team with an opportunity for growth and development. Please continue to read below!

Summary: Assists the General Manager in managing the daily operations of the Homeowners’ Association. Work involves regular contact with the Board of Directors, committee members, residents, developer representatives, and corporate staff.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

We provide an environment for people that nurtures leadership, promotes personal success, and rewards those who exceed expectations.

We are thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive, open feedback, and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer

• Competitive Salary
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• PTO
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)
  
  

Requirements

Essential Duties and Responsibilities:

• Prepares Association Board Packets on a monthly basis. Maintains annual calendar with all meeting dates and important association events. Attends board meetings, takes and transcribes minutes from meetings. Schedules rooms and set-ups for Board and Committee Meetings.
• Maintains association files, notebooks, and minute books, such as committee minutes and agenda notebooks. Distribute the committee and delegate information on a weekly basis.
• Oversees age violations and exceptions within the community. Research possible violations and talk with residents individually to find out specific situations.
• Copies and distributes association financial statements to the Board of Directors, staff, committee members, and developer representatives.
• Assists in assembling annual audits and budgets for all residents.
• Processes accounts payable, check requests, and invoices for payments on a daily basis for all Association expenses.
• Oversees maintenance and administration of telephones and office equipment, maintains balance in the postage machine.
• Performs general typing and other projects as assigned by the Board of Directors, Committee Chairpersons, and General Manager.
• Hardscape- Participates in committee meetings, creates an agenda, and manages projects (all hardscape projects, sewer project included).
• Landscape- Conducts walks and meetings.
• Clubhouse reservations- schedule and collect rental fees.
• Website – Updates website and sends out e-blast.
• Monthly newsletter- Creates and sends out.
• Practices and adheres to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.
  
  

Qualification Requirements

• Knowledge of Homeowner Association CC&Rs, bylaws and contracts, and the ability to read, understand, and implement said guidelines.
• Knowledge of the organization and functions of the corporation, modern office equipment, practices, and procedures.
• Ability to research problems, prepare written recommendations, and compose correspondence.
• Excellent customer service skills. Demonstrate a consistent, friendly, and helpful attitude with both clients and co-workers.
• Ability to collaborate and work effectively with others, e.g., co-workers, supervisors, clients, vendors, etc.
• Must be reliable and produce acceptable work quality on a consistent basis.
• Ability to gather, analyze, and evaluate facts, to prepare/present concise oral and written reports.
• Ability to oversee the work of staff.
• Ability to use modern office equipment and software programs as applicable to the position.
• Ability to ensure thorough follow-up and meet deadlines.
• Ability to perform all functions listed above to an acceptable level with little or no supervision and to seek additional responsibilities.
• Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook
• Ability to type 40 wpm, take and transcribe dictation, and prepare reports using word processing software.
• Ability to safeguard and work with confidential materials and information.
• Must be able to work extended hours or overtime.
• Must have a valid driver’s license and maintain a clean MVR.
  
  

Education And/or Experience

• 3 or more years of experience supporting the General Manager or in a similar role in the HOA industry required.
• High School Diploma or GED required.
• Bachelor’s Degree preferred.
  
  

Work Environment

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low-level noise exposure.